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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Eric Trawitzki

January 13, 2026

5  out of  5
rating by Eric Trawitzki
"Kim has been an awesome agent to work with. Got me a great deal on my car insurance and is always prompt, courteous and super helpful."
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Willie Wade

December 2, 2025

5  out of  5
rating by Willie Wade
"We have had Spring for over 2.5 decades. She has given us great service and friendship. Our insurance is something that we haven't had to worry about much.👍🏽"
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Merle Orr

October 1, 2025

5  out of  5
rating by Merle Orr
"Spring and her staff are always professional and work hard to deliver when asked."
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Gershia Coggs

September 24, 2025

5  out of  5
rating by Gershia Coggs
"We have been a client of Spring's (and Kim her right hand) for over 15 years The agency has always provided the best of care. When our sewer backed up in August, I called, and Kim gave us the information we need to file our claim and start restoring our lower level. The office has been a blessing. Thank you, thank you, thank you. We pray you are still in business for at least another 15+ years without the sewer back-ups. All the best"
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Moore Joseph

September 8, 2025

5  out of  5
rating by Moore Joseph
"I have been with State Farm for years I have a house and 3 vehicles insured by them! Robin M has been the best and a pleasure to work with!"
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Audrey Trotter

September 8, 2025

5  out of  5
rating by Audrey Trotter
"I've been a client of Spring's for over 15 years she has always provided top notch service and made sure I understood everything about my policies she is a pleasure to work with and I plan on working with her another 15+ years."
We responded:
"Audrey, thank you for taking the time to provide our agency with a review. I am happy to hear that you have been satisfied with the service we have provided over the last 15 years. We look forward to continuing our relationship and delivering the same high level of service that you have come to expect. Warm Regards: Spring Burgess-Ashley "
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Miranda Allison

August 14, 2025

5  out of  5
rating by Miranda Allison
"Ashley was very helpful in giving me information on how to process my claim."
We responded:
" Miranda It is with great appreciation that we thank you for taking the time to provide us with your invaluable feedback. Your insights are highly regarded and form the foundation of our enhancement efforts. We are delighted that we could assist you efficiently, and your endorsement means a lot to us. We look forward with enthusiasm to serving you further in the coming times. Best regards Spring Burgess-Ashley"
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Elysa Fields

August 11, 2025

1  out of  5
rating by Elysa Fields
"I spoke to an agent named Robin. She is very rude, unprofessional, and what I heard on the phone with her, she talks down to her coworkers. I would not suggest talking to her and ask for a professional agent on staff because they are amazing, but Robin is a good representation of this company."
We responded:
"Dear Elysa Thank you for taking the time to provide your feedback. After careful review, I would like to address some potential discrepancies regarding the individual you may have interacted with. The conduct described in your review does not align with the professional standards we uphold within our establishment. Upon checking our call logs and customer records, I was unable to find any record of your interaction with our office. Additionally, as there is only one person in our office, I am unable to corroborate the unprofessional behavior described. I sincerely apologize if you have experienced any unprofessional treatment, and I take your concerns seriously. If you believe there has been a misunderstanding or if you have any additional information that could help us investigate further, please do not hesitate to reach out. Thank you for your understanding. Kind regards, Spring Burgess-Ashley 414-263-1440] "
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Tielisha Hodges

July 31, 2025

5  out of  5
rating by Tielisha Hodges
"I’m recommending Spring is the best in looking for insurance thank me later.."
We responded:
"Tielisha, thank you so much for the shout-out! It has truly been a pleasure working with you to put your financial business in order. I am very proud of how you have handled your program over the past two years, and I’m glad to see things going well. I sincerely appreciate the trust you have placed in me to manage this situation for you. Once again, thank you very much. Sincerely Spring Burgess-Ashley"
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Fannie Mc Covery

July 30, 2025

5  out of  5
rating by Fannie Mc Covery
"It was a pleasure working with my agent Kim as always. She has always provided excellent service. Thank you for professional customer service ☺️"
We responded:
"Fannie, I am pleased to hear that Kim provided you with the excellent service our office works so diligently to offer our clients. Thank you for acknowledging the outstanding support you received from Kim. We truly appreciate your continued support of our business and the confidence you have placed in us. Thank you, Spring Burgess-Ashley, "
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Bethany Sheffa

July 30, 2025

5  out of  5
rating by Bethany Sheffa
"Kim, Thank you so much for your excellent service, patience and consideration of my insurance needs. It’s always a pleasure speaking with you!"
We responded:
"Bethany, thank you for the review and for being a long-term customer. I’m happy to hear that Kim provided you with the utmost care in handling your business. We look forward to continuing to serve your needs as your trusted insurance professionals. Thank you so much for your confidence in us. Warm, Regards Spring Burgess-Ashley "
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shirley hurst

July 29, 2025

5  out of  5
rating by shirley hurst
"Excellent service from Kim ans Spring. Kim answered all of my questions and concerns on our last call. Thank you!"
We responded:
" Shirley Receiving recognition from our customers truly warms our hearts, affirming our commitment to excellence service. We persist in our diligence to ensure our customers feel valued and secure, knowing they can rely on us effortlessly. Your acknowledgement of our expertise is deeply appreciated. Thank you for entrusting us with your insurance needs. Warm regards Spring Burgess-Ashley "
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rachael brewer

July 28, 2025

5  out of  5
rating by rachael brewer
"I have been a customer at State Farm Insurance for over 50 years first in Indiana I love them so much that when I moved to Milwaukee in 1989 I kept the same insurance I have been with them every since my opinion is Springs agency is the best"
We responded:
"Rachael It is with great honor that we acknowledge your esteemed status as a valued customer for 5 decades, a testament to our enduring partnership. For four of those illustrious years, we have had the privilege of accompanying you on your journey. Rachael, it has been a sincere pleasure to engage with you on numerous occasions, offering the guidance and support essential for your insurance deliberations. Serving you has been a privilege we cherish, and we eagerly anticipate the opportunity to persist in our dedicated service. We are immensely grateful for the trust you have placed in us. Warm regards Spring-Burgess-Ashley "
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larry allen

July 17, 2025

5  out of  5
rating by larry allen
"Has Great customer service deals was able to communicate with me very well I appreciate all the work that she has done"
We responded:
"Larry, it’s always a pleasure to hear how our long-standing customers feel about the services we provide. We work diligently to be the first choice for our customers when selecting insurance providers. Having been with our agency for 30 years, your feedback is especially valued and serves as a testament that we are on the right track in terms of customer satisfaction. Thank you for your continued trust and support. Warm Regards Spring Burgess-Ashley "
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Sonya

July 17, 2025

5  out of  5
rating by Sonya
"Very happy with the quick action of my agent Spring. I recently received and unfavorable renewal for my home and auto insurance Spring sprung into action by reaching out to me to address the renewal increase and were able to work with me and get my rates to a more affordable amounts. Thank you Spring."
We responded:
"Sonya, I was truly happy to resolve your situation. We are always glad to assist our clients whenever issues arise, whenever possible. I’m pleased we were able to reach a resolution to your satisfaction. Please always know that we are here to help. Thank you for your business and for placing your faith in us. Thank you Spring Burgess-Ashley "
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Jeffrey Wilson

July 17, 2025

5  out of  5
rating by Jeffrey Wilson
"Excellent service. Treat you like family!"
We responded:
"Jeffery, we extend our sincere gratitude for your gracious feedback on our agency services. Your satisfaction is of utmost importance to us, and we are delighted that you have found our services satisfactory. Thank you for choosing our agency. Warm Regards Spring Burgess-Ashley "
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J L

July 15, 2025

5  out of  5
rating by J L
"I've been a customer for over 10 year's and highly recommend Spring!"
We responded:
" JL, We deeply value your insightful recommendation. Your unwavering trust in our insurance services resonates deeply with us. Over the past decade, your confidence has been a cornerstone of our agency, and we are genuinely excited to continue proving our dedication to earning and maintaining your trust. With sincere gratitude Spring Burgess-Ashley "
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Myha Truss

June 27, 2025

5  out of  5
rating by Myha Truss
"Love Ms Kim"
We responded:
"Myha, I love hearing that you enjoy working with Kim and that she was able to meet your needs. It is our commitment to provide a pleasurable experience each time you reach out to our office. We also appreciate Kim greatly, as she is always ready and able to help our customers. Thank you so much for recognizing her. Warm Regards Spring Burgess-Ashley "
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Jason Fricke

June 27, 2025

5  out of  5
rating by Jason Fricke
"I have been a customer of Spring Burgess Ashley since the beginning. My husband and I have had many types of insurance with her over the years. She and her staff have always been professional, knowledgeable and a pleasure to work with. With the discounts we receive, our rates are lower than many competitors. We are happy with Spring and her staff and feel like part of her insurance family."
We responded:
" Dear Wanetta and Jason I want to express my utmost gratitude for your unwavering faith and trust in our establishment. Your long-standing support since 1983, is genuinely valued, and we are honored to have customers like you. Your continued patronage serves as a testament to our dedication to delivering the exceptional service that our customers seek. Thank you sincerely for placing your trust in us. Spring Burgess-Ashley "
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Glenna Thomas

June 27, 2025

5  out of  5
rating by Glenna Thomas
"The agent and staff are very helpful every time I call I. For any reason. I been with them for a while and I never had any problems. I like say thanks to Kimand Cathie always helping me when I needed it."
We responded:
"Glenna I am honored to have assisted you throughout the years. Your kind acknowledgement of Catherine and Kim stepping in to provide you with the necessary service warms my heart. I take great pride in relying, your sincere appreciation to our dedicated team, all of whom are deeply devoted to our valued customers. Thank you Spring Burgess-Ashley "
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Brian Terry

June 26, 2025

5  out of  5
rating by Brian Terry
"My family and I have always had excellent service from Spring Burgess-Ashley for over 20 years!"
We responded:
"Brian, it is indeed a pleasure to engage in a dialogue with you. Our discussions are truly captivating and enriching. Working alongside valued clients such as yourself is a source of great joy, as it reinforces the purpose behind our collective efforts as a team of dedicated professionals, committed to aiding individuals in navigating life’s uncertainties. I express my gratitude to you and your family for the trust you have placed in us for the past two decades. I eagerly anticipate our continued collaboration moving forward. Warm Regards, Spring Burgess-Ashley"
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Darlene Brox

June 26, 2025

5  out of  5
rating by Darlene Brox
"I have been with State Farm Insurance at lease 2 decades, and honestly I haven`t had any problems of any kind. From the courtesy of the agents. (agents that I have worked with for years)to the helpfulness, caring, and understanding that they all seem to possess. My family and I are very comfortable with State Farm, and here we will stay."
We responded:
" Darlene, we deeply appreciate your positive feedback. Working with you and Jerome has truly been a rewarding experience over the years. Having customers like you is what makes our work truly fulfilling. The trust and confidence you have placed in our team are invaluable. We are genuinely grateful for your support and eagerly anticipate further strengthening our partnership with you. Thank you. Spring Burgess-Ashley"
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Shirleen Givens

June 26, 2025

5  out of  5
rating by Shirleen Givens
"I switched to State Farm Insurance a couple years ago and I'm glad I did. Spring explained all the resources State Farm has to offer and was very thorough. If I had any questions and/or concerns, they were answered and addressed right away. Spring made me feel like a person, not a number and I appreciated that one on one relationship."
We responded:
"Shirleen, your appreciation is truly valued. We take great pride in providing exceptional service to our customers like you. Your positive feedback motivates us to continue delivering outstanding customer experiences with every interaction. It’s our pleasure to assist you. Warm Regards Spring Burgess-Ashley "
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Isabel Reyes

June 19, 2025

5  out of  5
rating by Isabel Reyes
"Nothing but good things to say about Spring! I first took out auto insurance with her when I started driving and over the years have added home and life. She’s made transitions as I’ve moved easy and always has the answers to my questions"
We responded:
"Isabel, your review is truly remarkable. The continuity from insuring, your grandmother to your mother and now to you is a testament to the longevity of my expertise in this field. It is truly gratifying to see that you and your family have consistently valued the service the team and I have provided over the years. I am deeply moved by your continued support. Thank you so much Spring Burgess-Ashley "
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Angeline Smith

June 19, 2025

5  out of  5
rating by Angeline Smith
"Love spring she’s a beautiful person very professional and informative been with her agency for years I highly recommend it."
We responded:
"Angeline, I am sincerely grateful for your gracious words. It is indeed a privilege to be of service to you. Your trust in me and my agency is deeply valued. Thank you for choosing to rely on me and my team for your business needs. Warm Regards Spring Burgess-Ashley "